Damage / replacement & missing hits

Many of Leaf’s products have sold out promptly after their release. The company understands, however, that unopened packs, boxes and even cases of its brands regularly trade on the secondary market, sometimes years after their initial release. Due to this fact, it is Leaf’s policy to address all customer service inquiries up until 12 months following a product’s release and only for the original purchaser of the sealed product (from authorized Leaf Dealer / Distributor). After one year, however, it becomes exceedingly difficult to maintain replacement inventory. Also, unopened product that is more than one year old is subject to unforeseen damage due to excessive handling, which is out of Leaf’s control.

It is Leaf’s policy to replace cards that show evidence of factory damage as they come out of packs or boxes. Leaf officials believe in delivering to its customers just what they paid for. However, Leaf cannot be responsible for replacing cards that show minor indications of wear or cards that are purchased after they’ve been removed from packaging.

We request that customers with any issues please fill out the Customer Service Request Form prior to sending in your card. Please include the card information; what is wrong with it; and a JPEG of the damaged card if possible. This will allow us to assess the damage and research if we have a replacement card for you. We cannot guarantee that we will have an identical replacement card for you – especially if it’s a multi-colored memorabilia swatch card – but we will send you the best card we have in our replacement inventory to make up the difference.

Customer Service Request Form must be submitted with ALL customer service requests.

Condition requirements:

Leaf Trading Cards guarantees a condition of NM-MT (BGS 7) on all Leaf manufactured cards. These guarantees apply only to cards manufactured by Leaf Trading Cards and any issue with condition in regards to a card received in a buyback product will be handled on a case by case basis. Cards must be sent to Leaf Trading Cards by the original owner and any card that changes ownership is not eligible for replacement due to damage that could occur during process of changing ownership. Proof of purchase, which will be used to establish original ownership, of the exact product will be required for any card sent to Leaf Trading Cards for replacement.

Where to send:

All customer service inquires should be directed to us via the contact form.
If mailing-in a damaged card for replacement or review, please fill out our Customer Service Request Form online, mail in a Customer Service Form printed and any correspondence with Leaf along with proof of purchase inside the envelope or package you send. We recommend that you add tracking to your package to insure its safe delivery. Please continue reading below for more information regarding mailing instructions and condition requirements.

Show redemption cards:

Leaf Trading Cards cannot offer customer service on any of its show redemption cards. There are simply no show replacements cards available. If a card is discovered damaged at the same show, it will be replaced on site at Leaf ‘s booth.

Machine-numbered cards:

In replacement situations, only hand-numbered cards will replace machine-printed cards. This is important information to know because once your damaged card is sent to Leaf the original card will be destroyed.

Waiting period

The normal waiting period for customer service requests is six-to-eight weeks from the date of receipt. Thank you for your continued support of Leaf Trading Cards.

Customer service contact form

Personal information

Issue information

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Please mail your damaged items to:
Leaf Trading Cards, LLC
C/O Customer Service Dept.
400 Tittle Rd. Bldg B.
The Colony, TX 75056
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