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Redemption Inquiries
Track a pending redemption, report a delay, or ask about a specific redemption card.
Online Orders
Questions related to our online store, your online orders, payment concerns, or any technical issues.
Missing Hits or Replacements
Questions about producst damaged during packaging or if you are missing any hits
Athlete & Representation
Player signing inquiries, agent representation, and licensing opportunities.
Product Feedback
Share thoughts on an existing product, suggest future sets, or report quality concerns.
Something Else
Press, partnerships, general questions, or anything that doesn't fit above.
Redemptions inquiry
Online Orders
Missing Hits or Replacements
Leaf is committed to ensuring you receive the quality you paid for. Please review our official policies regarding card condition, replacements, and submission procedures.
Condition Standard: Leaf guarantees a minimum condition of NM-MT (BGS 7) on all Leaf-manufactured cards.
Original Purchaser Only: Replacements are available only to the original owner who purchased the product from an authorized Leaf Dealer or Distributor. Proof of purchase is required to establish ownership.
12-Month Limit: Claims must be submitted within 12 months of a product’s initial release. Due to inventory constraints and potential secondary-market handling damage, we cannot service products older than one year.
Exclusions: This policy does not cover minor wear, "buyback" products (handled case-by-case), or cards purchased as "singles" on the secondary market.
Show Redemptions: Replacements for show cards are only available on-site at the Leaf booth. No mail-in replacements are offered once the show has concluded.
Numbered Cards: For replacement purposes, hand-numbered cards will be used to replace machine-printed cards. Note: Your original damaged card will be destroyed upon receipt.
Memorabilia Swatches: While we strive for an identical exchange, we cannot guarantee an exact match for multi-colored swatches. We will provide the best available card from our replacement inventory.
Online Request: Fill out the Customer Service Request Form on our website. Include card details, a description of the defect, and a JPEG photo of the damage.
Wait for Assessment: We will research our current inventory to determine if a suitable replacement is available.
Mailing Instructions: Once authorized, mail your card along with:
A printed copy of the Customer Service Request Form.
Original Proof of Purchase.
Any relevant correspondence with Leaf.
Shipping Note: We strongly recommend using a shipping method with tracking. Leaf is not responsible for items lost in transit.